Support

What is an ERP software?

ERP (Enterprise Resource Planning) software is a comprehensive business management solution that integrates various core functions such as accounting, inventory management, human resources, and customer relationship management into a single platform. Unlike other business management solutions that may focus on specific functions (e.g., accounting software, CRM software) ERP software provides an integrated approach, allowing businesses to streamline their operations and improve efficiency across departments.

How can an ERP benefit my business?

Implementing an ERP software can benefit your business in several ways, including improved efficiency, enhanced collaboration, better decision-making, and increased productivity. By centralizing data and automating processes, ERP software eliminates silos between departments, reduces manual tasks, and provides real-time insights, enabling businesses to operate more effectively and adapt to changing market conditions

Is your ERP software suitable for business of all sizes?

ERP software is suitable for businesses of all sizes, including small, medium, and large enterprises. While some may perceive ERP software as primarily designed for large corporations, there are ERP solutions available that cater to the needs and budget constraints of small and medium-sized businesses. These solutions often offer scalability, flexibility, and modular functionality, allowing businesses to start small and expand as they grow.

What sets your ERP software apart from competitors in the market?

Our ERP software stands out in the market due to its user-friendly interface, robust functionality, scalability and flexibility. We offer customizable solutions tailored to the specific needs of each business, along with exceptional customer support and ongoing updates to ensure optimal performance and user satisfaction.

What are the core modules or features including in your ERP software?

Our ERP software includes core modules such as accounting, inventory management, sales and purchase management, human resources, CRM (Customer Relationship Management), and reporting/analytics. Additionally, we offer optional modules and add-ons to further enhance functionality based on business requirements.

How does your ERP software handle inventory management?

Our ERP software provides comprehensive inventory management functionality, allowing users to track stock levels, manage warehouse locations, optimize reorder points, and automate inventory replenishment. Features such as serial number tracking, batch management, and barcode scanning are also available for efficient inventory control.

Can your ERP software automate financial processes such as accounting and invoicing?

Yes, our ERP software automates financial processes such as accounting, invoicing, and financial reporting. Users can generate invoices, process payments, reconcile accounts, and generate financial statements seamlessly within the system. Integration with bank feeds and payment gateways further streamlines financial transactions.

Does your ERP software offer customer relationship management (CRM) functionality)

Yes, Our ERP software includes CRM functionality to help businesses manage customer interactions, sales pipelines, marketing campaigns, and customer service activities. Users can track leads, manage contacts, schedule follow-up tasks, and analyze customer data to improve engagement and drive sales.

How does your ERP software facilitate collaboration and communication among team members?

Our ERP software includes collaboration tools such as messaging, task management, document sharing, and project tracking to facilitate communication and teamwork among team members. Users can collaborate in real-time, share information, assign tasks, and track project progress within the system, improving efficiency and productivity.

What is the implementation process for your ERP software?

The implementation process typically involves several steps, including requirement gathering, system configuration, data migration, user training, and system testing. Our implementation team works closely with your organization to understand your business processes and customize the ERP software to meet your specific needs. We follow best practices and industry standards to ensure a smooth and successful implementation.

Can your ERP software integrate with existing systems or third-party applications?

Yes, Our ERP software is designed to integrate seamlessly with existing systems and third-party applications to maximize functionality and data exchange. We offer pre-built connectors, APIs, and middleware solutions to facilitate integration with popular software platforms and services.

How long does it typically take to implement your ERP software?

The time required to implement and deploy our ERP software varies depending on factors such as the complexity of your business processes, the extent of customization required, and the availability of resources. Our implementation team will work with you to develop a realistic timeline and ensure a timely deployment with minimal disruption to your operations.

Do you provide assistance or support during the implementation process?

Yes, we provide comprehensive assistance and support throughout the implementation process to ensure a successful rollout of our ERP software. Our team of implementation specialists, consultants, and technical experts will guide you through each phase of the implementation, offering training, troubleshooting, and ongoing support as needed.

Are there any potential challenges or considerations to be aware of during implementation?

While implementing ERP software can offer numerous benefits, it may also pose certain challenges such as data migration issues, system compatibility issues, and organizational change management. It’s important to communicate openly with stakeholders, allocate sufficient resources, and plan for contingencies to mitigate potential risks and ensure a smooth integration process.

Do you provide training for users on how to use the ERP software?

Yes, we provide comprehensive training programs for users on how to use our ERP software effectively. Training sessions may include on-site training, online tutorials, user manuals, and webinars covering various aspects of the software functionality. We also offer personalized training sessions tailored to the specific needs of your organization.

What types of training resources or materials are available?

Training resources and materials may include user guides, video tutorials, interactive demos, knowledge base articles, and training documentation. These resources are designed to help users familiarize themselves with the software interface, features, and best practices for optimizing productivity.

Is there ongoing support available for users after the initial implementation?

Yes, We offer ongoing support and maintenance services to assist users after the initial implementation of our ERP software. Our support team is available to address technical issues, answer questions, and provide guidance on using the software effectively. We also release regular updates and enhancements to improve functionality and address user feedback.

How can users access customer support or technical assistance?

Users can access customer support and technical assistance through various channels depending on the type of support level, including phone, email, live chat, and an online support portal. Our dedicated support team is available during business hours to respond to inquiries, troubleshoot issues, and provide timely assistance to ensure a positive user experience.

Are there additional fees for training or support services?

Training and support services may be included as part of your subscription or implementation package, depending on the terms of your agreement. Additional fees may apply for customized training programs, onsite support visits, or extended support beyond the standard service level agreement. Our sales team can provide more information on available training and support options.

How do you ensure the security of data stored in your ERP software?

We employ multiple layers of security measures to ensure the confidentiality, integrity, and availability of data stored in our ERP software. These measures include encryption, assess controls, firewalls, intrusion detection systems, and regular security audits to protect against unauthorized access, data breaches, and cyber threats.

Is data encrypted and protected from unauthorized access?

Yes, data stored in our ERP software is encrypted both in transit and at rest to prevent unauthorized access and protect sensitive information from interception or tampering. Encryption protocols such as SSL/TLS (Secure Sockets Layer/ Transport Layer Security) are used to secure data transmission over the internet, while data-at-rest encryption safeguards data stored on servers and devices.

Are there measures in place to prevent data breaches or cyber-attacks?

Yes, we have implemented robust security measures and best practices to prevent data breaches, cyber-attacks, and other security threats. These measures include regular vulnerability assessments, penetration testing, security patches, and employee training to raise awareness of security risks and promote a culture of security within the organization.

How often is data backed up, and what disaster recovery protocols are in place?

We perform regular data backups and maintain redundant systems to ensure data availability and disaster recovery preparedness. Backups are typically conducted daily or as per the agreed backup schedule, with multiple copies stored in secure offsite locations. In the event of a disaster or system failure, we have disaster recovery protocols in place to restore operations and minimize downtime.

What is the pricing model for your ERP software?

Our ERP software offers flexible pricing options tailored to the needs and budget of your business. We offer subscription-based pricing models with monthly/ or annual billing cycles, allowing you to choose the plan that best suis your requirements.

Are there any additional fees or hidden costs?

We strive to keep our pricing transparent and free from hidden costs. Our pricing plans include all core features and functionalities, with no additional fees for basic usage. However, certain optional modules, add-ons, or premium support services may incur additional charges, which will be clearly communicated to you upfront

Do you offer different pricing plans or packages based on business size or usage?

Yes, we offer different pricing plans or packages tailored to businesses of various sizes, industries, and usage requirements. Our pricing plans may include tiered pricing based on the number of users, transaction volumes, or additional features included. We also provide custom pricing options for enterprise customers with specific needs or customization requirements.

What is included in the subscription fee?

Our subscription fee includes access to the core features and functionalities of our ERP software, along with regular updates, maintenance, and customer support services. Depending on the pricing plan you choose, additional benefits such as training resources, onboarding assistance, and premium support may also be included.

Do you offer discounts for long-term commitments or bulk purchases?

Yes, we offer discounts for long-term commitments or bulk purchase, such as annual subscriptions or multi-year contracts. These discounts may vary depending on the duration of the commitment, the number of users/licenses purchased, and other factors. Our sales team can provide more information on available discounts and pricing incentives.

Is there a setup fee for implementing your ERP software?

We do not charge a separate setup fee for implementing our ERP software. The cost of implementation is typically included in the subscription fee, and our implementation team will work with you to configure the software according to your business requirements. However, certain optional services such as data migration, customization, or onsite training may incur additional fees, which will be discussed and agreed upon in advance.

Can I upgrade or downgrade my subscription plan if needed?

Yes, you can upgrade or downgrade your subscription plan at any time to better align with your evolving business needs. Our flexible pricing options allow you to scale up or down as required, with prorated charges or credits applied accordingly. Our customer success team will assist you with any changes to your subscription plan and ensure a seamless transition.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, electronic funds transfers (EFT), and online payment gateways. You can choose the payment method that is most convenient for you during the subscription signup process. For enterprise customers or large transactions, we may also offer alternative payment arrangements or invoicing options upon request.

Are there any contractual Obligations or terminations fees?

Our subscription agreements are typically month to month or annual commitments with no long-term contracts or termination fees. You can cancel your subscription at any time with no penalties or fees, although certain restrictions may apply depending on the terms of your agreement. Our goal is to provide flexibility and transparency in our pricing and licensing policies, ensuring a positive experience of our customers.

Is there a free trail available for testing the ERP software?

Yes, we offer a free trial period for testing our ERP software and evaluating its features and functionalities. During the trial period, you’ll have full access to the software and can explore its capabilities firsthand. Our sales team can assist you with setting up a trail account and provide guidance on getting started with the software.

Can I customize the ERP software to meet specific business requirements?

Yes, our ERP software is highly customizable, allowing you to tailor the system to your unique business needs and workflow. You can customize various aspects of the software, including forms, fields, print templates, workflows, reports and dashboards to align with your organization’s processes and requirements.

How scalable is your ERP software as my business grows?

Are there any limitations to the number of users or transactions supported?

Our ERP software is designed to support businesses of all sizes, from small businesses with a handful of users to large enterprises with thousands of users and transactions. While there may be practical limits based on hardware resources or licensing constraints, we offer scalable solutions that can be tailored to meet the needs of businesses with varying sizes and usage requirements.

How easy is to add new features or modules to the ERP software?

Adding new features or modules to our ERP software is straightforward and can be done through modular extensions or add-ons. Our software architecture is designed to accommodate additional functionality without disrupting existing systems or workflows. You can choose from a range of pre-built modules, industry-specific solutions, or custom development options to enhance the software’s capabilities as needed.

Can I create custom reports and dashboards in the ERP software?

Yes, you can create custom reports and dashboards in our ERP software to visualize data, track key performance indicators (KPIs), and gain insights into your business operations. Our reporting tools offer a variety of options for building and customizing reports, including drag-and -drop interfaces, predefined templates, and advanced analytics features.

Are there additional costs associated with customizations or scalability?

The cost of customizations or scalability may vary depending on the extent of customization required. The complexity of the changes, and the level of support or services needed. While some customizations may be included as part of your subscription or implementation package, others may incur additional fees or charges based on time and materials. Our sales team can provide more information on pricing and options for custom development or scalability services.

What are the system requirements for running your ERP software?

Our SaaS based ERP software is designed to be accessed through standard web browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and others. There are no specific system requirements for accessing the software, as it runs entirely within the web browser environment.

Do users need to install any additional software or plugins to access the ERP software?

No, users do not need to install any additional software or plugins to access our SaaS-based ERP software. The software is accessed entirely through the web browser, eliminating the need for any client-side installations or dependencies. However, for our mobile version application, mobile application is available for both apple and android users. You need to download from App store or google play.

Is there a minimum internet connection speed or bandwidth requirement for accessing the ERP software?

While there is no strict minimum internet connection speed or bandwidth requirement, we recommend a stable internet connection with sufficient bandwidth to ensure optimal performance and responsiveness. Factors such as network latency and bandwidth availability can impact the user experience, especially when accessing data-intensive features or modules.

Is the ERP software compatible with mobile devices such as smartphones and tablets?

Yes, Our SaaS-based ERP software supports multi-platform access, allowing users to access the system from any device or operating system with a compatible web browser. Whether you’re using a Windows PC, a macOS laptop, a Linux workstation, or a mobile device, you can access the ERP software with ease.

Can the ERP software be accessed from anywhere with an internet connection?

Yes, our SaaS-based ERP software can be accessed from anywhere with an internet connection, providing users with flexibility and mobility to work from any location. Whether you’re in the office, at home, or on the go, you can securely access the software and collaborate with team members in real-time.

How often do you release updates or new versions of your ERP software?

We release upgrades and updates for our ERP software regularly to introduce new features, enhancements, security patches, and bug fixes. The frequency of updates may vary depending on factors such as customer feedback, industry trends, and technological advancements.

Are upgrades included in the subscription fee?

Yes, upgrades and updates are included in the subscription fee for our ERP software. As part of your subscription, you’ll have access to the latest version of the software and receive regular updates to ensure that you’ve always using the most up-to-date secure version.

How are upgrades and updates delivered to users?

Upgrades and updates are delivered to users seamlessly through our cloud-based infrastructure. There is no need for manual intervention or software downloads, as updates are applied automatically in the background without disrupting your workflow. You’ll receive notifications about upcoming updates and any changes or new features introduced.

Can users choose when to install upgrades and updates?

While upgrades and updates are applied automatically by default, users may have the option to schedule or defer updates based on their preferences and business requirements. We understand that some organizations may have specific maintenance windows or regulatory compliance requirements that need to be considered when applying updates.

What is the process for testing upgrades and updates before deployment?

Before deploying upgrades and updates to production environments, we conduct through testing and validation to ensure compatibility, stability, and functionality. We follow industry best practices for testing, including regression testing, user acceptance testing (UAT), and performance testing, to identify and address any potential issues or conflicts.

How are users informed about upcoming upgrades and updates?

Users are informed about upcoming upgrades an update through various communication channels, including email notifications, in app notifications, release notes, and announcements on our website or customer portal. We provide detailed information about the changes, improvements, and new features introduced in each update to keep users informed and prepared.

Are there any downtime or service disruptions during upgrades and updates?

Is there a roadmap or release schedule available for upcoming upgrades and updates?

Can your ERP software migrate data from existing systems?

Yes, we offer data migration services to help you seamlessly transition from you existing system to our ERP software. Our team will work with you to assess your data migration needs, identify data sources, and develop a customized migration plan to transfer your data securely and accurately.

What is the process for migrating data to your ERP software?

The data migration process to our ERP software begins with a thorough assessment of existing systems and requirements, followed by mapping and transformation of data fields. We then extract, cleanse, and validate the data before executing the migration using secure and efficient methods. Post-migration, we conduct rigorous testing and provide user training and support to ensure a smooth transition. Our continuous improvement approach ensures ongoing optimization of the migration process to meet evolving needs effectively, minimizing disruption and maximizing benefits for your business.

Do you offer assistance or support during the migration process?

Yes, We offer training and support services to help users navigate the new ERP software and adapt to changes resulting from the migration. Our training programs cover various topics, including system navigation, data entry, reporting, and workflow automation. We also provide ongoing support and assistance to address any questions or issues that arise during and after the migration process.

How do you collect feedback from users about the ERP software?

We collect feedback from users through various channels, including surveys, feedback forms, support tickets, user forums, and direct communication with our customer success team. We actively encourage users to share their experiences, suggestions, and pain points to help us understand their needs and priorities.

What do you do with the feedback collected from users?

We carefully review and analyze the feedback collected from users to identify trends, patterns, and areas for improvement. We categorize feedback based on themes or topics and prioritize action items based on their impact on user experience, functionality, or usability. Feedback informs our product roadmap and drives continuous improvement efforts.

Are users able to track the status of their feedback or improvement requests?

Yes, Users can track the status of their feedback or improvement request through our customer support portal or ticketing system. We provide visibility into the status of submitted requests, including updates on progress, prioritization, and resolution, to keep users informed and engaged throughout the improvement process.

How do you communicate updates and improvements to users?

We communicate updates and improvements to users through various channels, including release notes, in-app notifications, email newsletters, and announcements on our website or customer portal. We provide clear and transparent information about the changes, enhancements, and benefits of each update to keep users informed and engaged.

What is the process for canceling or terminating the subscription?

The process of cancelling or terminating an ERP subscription typically involves submitting a request to our customer support team or account manager. We may require certain information to verify you identify and account details before processing the cancellation request.

Are there any penalties or fees for canceling the subscription?

Depending on the terms of your subscription agreement, there may be fees or penalties for canceling or terminating an ERP software subscription early. These fees or penalties may include cancellation fees, early termination fees, or charges for unused portions of the subscription term.

What happens to data stored in the ERP software upon cancellation?

Upon cancellation or termination of the ERP software subscription, we provide options for exporting or transferring your data and user accounts. Depending on your preferences and requirements, we can assist with data extraction, migration, or backup procedures to ensure that you retain access to your data and can transition to alternative solutions as needed.